FAQ
✦ WHERE ARE WE LOCATED?✦
We create everything you see on this site in our home studio in the sunny Tel Aviv, Israel.
✦ WHERE DO WE SHIP TO?✦
We ship almost worldwide.
✦WHEN WILL MY ORDER SHIP?✦
Since we create everything ourselves, as well as packaging and delivering to the local post office. we take a processing time of about a week after you have placed your order.
Custom Orders have a processing time of up to 2 weeks after you have placed your order.
✦ HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?✦
Please allow 3-4 weeks for all orders.
Orders in Israel will take about a week.
If you have not received your order within the timeframe listed above, email me your order number to:
✦CAN I RETURN/ EXCHANGE MY ORDER?✦
All sales in our store are Final. Unfortunately, we don't issue refunds or exchanges. However, if there are any problems with your order email us at:
✦ MY ORDER IS INCOMPLETE / I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?✦
I do my best that such things won't happen, however, if your order is incomplete or you received the wrong item email me at: Sovacadostudio@gmail.com